Cancel Massage Envy Membership in 2024 (Easy Steps)

If you are looking to find out how to cancel Massage Envy membership then you have landed at the right place. In this post are going to discuss different ways to cancel a Massage Envy membership and several difficulties related to it.

It’s no secret that Massage Envy is a hugely successful business and offers self-care services like massage, skincare, etc. The memberships at Massage Envy aim to make regular massages and other wellness services accessible and affordable. Nonetheless, there are always going to be situations in which a subscriber wants to cancel their membership.

If you are not versed with Massage Envy’s policies and processes, cancelling your subscription may seem like a hard task, because Massage Envy offers the cancellation option, but it’s quite different from the traditional method. So, we will walk you through the process of cancelling your Massage Envy subscription, whether you prefer to do it in person, online, or through the phone.

We will also discuss various obstacles, such as limitations in the membership agreement or unexpected cancellation penalties, that one may encounter while canceling. So, let’s get started with the process to cancel the Massage Envy membership.

cancel massage envy subscription

Things to consider while canceling the Massage Envy membership

Ending your subscription at Massage Envy can sometimes get complicated, you may run into some obstacles along the way. Let’s discuss some common problems and their solutions to help you get through them easily.

Massage Envy is strict with its cancellation policies. Details like cancellation regulations, including notice requirements and associated fees, are typically spelled out in detail in Massage Envy membership contracts. You should read the cancellation policy of your agreement carefully before cancelling.

If you discontinue your service with Massage Envy before the end of your contract period, you may be subject to a cancellation fee depending upon your contract. These costs could be a set amount or a proportion of what’s left on the contract’s total value.

After canceling your membership you will not receive any refund from the company. If you are a monthly subscriber then you will have to cancel the services at least a month prior to avoid getting billed. However, you can pause your services for six months.

This process can be a little tricky, but that’s how the cancellation process of Massage Envy is. But to avoid any unpleasant surprises or charges after canceling your Massage Envy membership, it’s important to be aware of these potential obstacles and take the necessary actions to overcome them.

Here are the general Massage Envy membership and other service costs:

Membership FeatureCost/Policy
Monthly Membership FeeApproximately $60 to $70 per month, varies by location and chosen services
Additional ServicesAvailable at a discounted member rate
Enrollment FeeVaries by location, not always applicable
Family Add-OnsAvailable at some locations, allows for adding a family member to your membership at a reduced rate
Cancellation FeeMay be required if membership is cancelled before the minimum commitment period (typically one year)

Since a lot of services offering the at a better price point, there are people searching for Massage Envy cancellation. Here is the detailed guide for you –

How to Cancel Massage Envy membership?

The decision to discontinue your Massage Envy subscription is straightforward if you follow these instructions.

You have to start with reading your membership agreement. Cancellation would depend upon your type of subscription and contract. Read the membership agreement thoroughly before terminating your membership, the agreement will include the cancellation procedures, associated costs, etc.

If you are a yearly subscriber then things would get complicated to cancel your membership. However, you can cancel your membership in one of these situations. If you are moving to a different location which is 25 miles away from any Massage Envy structure or have a note from your doctor stating that massages are not preferable for your health then you can easily cancel your subscription.

We are going to discuss 2 ways to cancel a Massage Envy membership. The first is through a Massage envy centre and the second is through an email.

Cancel Massage envy membership offline

You will have to write a letter to the company requesting them to cancel your membership. In this letter, you will have to include your full name, phone number, address, and the date of signing the contract.

  • After writing a letter, submit that letter to the Massage Envy center. Submit that letter to the front desk of the center.
  • You can consult the staff for the cancellation details like when your membership will be canceled and do you need to pay any cancellation fees
  • From the staff request for proof to confirm the cancellation

This is the simple process to cancel your Massage Envy membership through the nearest center. However, if you don’t want to go through the hassle of visiting the Massage Envy center then you can cancel it through email too.

Cancel the Massage Envy membership through email

The process is simple and straightforward. You need to send an email to [email protected] and simply request the cancellation of your membership

You will have to mention the personal details and details related to your membership, as we mentioned in the above section.

In the email, also request the company to send the confirmation email once the cancellation is being implemented. You can easily cancel your Massage Envy subscription by following these steps.

You can also cancel your Massage Envy membership by using the DoNotPay app. You can simply cancel your membership by installing DoNotPay on your phone. The app helps you manage all of your subscriptions in one place.

You can simply navigate to the “Manage subscriptions” section in DoNotPay and select Massage Envy to cancel the subscription. Within a couple of minutes, your membership will be canceled.

Now let’s discuss some common points to consider while canceling the Massage Envy membership.

Read Also: How to Cancel Planet Fitness Membership?

What happens to Massage Envy credits when you cancel?

When you cancel your Massage Envy membership, the credits you have accrued don’t immediately disappear. Instead, you’re allowed to use any remaining service credits in your account for up to 60 days after the membership cancellation. Please note that the policy might vary by location, so it’s always a good idea to check with your local Massage Envy spa.

These service credits are non-transferable and can only be used by the individual who originally purchased the membership. Unused credits won’t be refunded, so it’s best to use them before the 60-day period ends.

Can I Pause Massage Envy Subscription instead of Canceling it?

Yes, Massage Envy does provide the option to freeze or pause your membership for up to 6 months instead of canceling it outright. This can be a useful option if you plan to be away for a few months or wish to take a break without completely cutting ties. Here are the steps to pause your Massage Envy membership:

  1. Contact Your Local Massage Envy Spa: The first step in pausing your membership is to get in touch with the Massage Envy location where your membership was originated. Policies can vary by location, so it’s essential to speak directly to them about your needs.
  2. Request a Freeze: Once you have contacted your local spa, request a freeze on your membership. Be prepared to provide a reason for your request, such as an upcoming trip or a personal situation that prevents you from using your membership.
  3. Understand the Terms: Typically, you can freeze your membership for up to 6 months. However, during the freeze period, you won’t accrue monthly credits. It’s important to understand and agree to these terms before proceeding.
  4. Pay the Freeze Fee: There may be a small fee associated with freezing your membership, which you’ll need to pay. The exact amount can vary by location.
  5. Receive Confirmation: After your request is processed and approved, you should receive a confirmation of the freeze. Make sure to keep this documentation for future reference.

By pausing your membership, you can maintain your membership benefits for when you’re ready to return, while avoiding unnecessary charges during your hiatus. Remember, policies may vary by location, so it’s always best to confirm with your local spa.

What’s the Refund Policy of Massage Envy?

Massage Envy does not offer refunds for membership dues or unused service credits.

Once a payment has been charged, it is typically not eligible for a refund. This includes membership fees and prepaid services. If a membership is canceled, the member can still use any accrued service credits for up to 60 days after the cancellation, but these credits are not eligible to be refunded for cash.

Concluding words

The cancellation of your Massage Envy subscription may seem like a big deal at first, but it really isn’t that complicated if you know what you’re doing. Before cancelling your membership, make sure you’ve read your membership agreement, chosen an appropriate cancellation option, and submitted the correct details.

So, this was our post on how to cancel your Massage Envy membership. We hope you found this post helpful and informative.

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